General conditions for the provision and use of services "Dinboxvpn.com" Introduction
If for some reason the data will be supplemented or changed, Subscribers will be notified about it through a newsletter to the email address that was specified at the conclusion of the contract. The changes are indicated in separate paragraphs, for a more transparent conduct of the company's activities. The subscriber has the right to file a protest in a convenient way if he is not satisfied with the changed conditions. It is important to note that two weeks are allotted for the protest, from the beginning of receiving the notification. In this case, " Dinboxvpn.com " terminates the contract, without affecting the services and payments that were made before the protest was filed.
§ 1. Subject of the contract
1.1. The terms of the agreement include providing the Subscriber with Dinboxvpn services - experience and craftmanship.
1.2. The obligations to provide services performed by Dinboxvpn are valid only on the basis of the general terms and conditions, which are concluded as trade transactions, as amended at the time of order execution.
1.3. Dinboxvpn services are not provided for persons under the age of majority at the time of conclusion of the contract. The subscriber is obliged to confirm his own legal capacity, according to the laws of the country in which he resides. The subscriber has the right to a single registration, at the same time, he undertakes to indicate only real personal data. The subscriber does not have the right to make multiple registrations. If the Subscriber violates this condition, it leads to the immediate blocking of the services provided. In the event that the Subscriber is convicted of providing fake documents, specifying non-real personal data, providing non-valid data for payments, Dinboxvpn reserves the right to immediately block the services, as well as the implementation of all necessary measures in the legal field, according to the current legislation.
1.4. The services provided on the Dinboxvpn website oblige the Subscriber to conclude a subscription agreement with Dinboxvpn, as well as to purchase the service. The subscriber, therefore, fulfills the offer to conclude a subscription, which is binding. Sending an order to " Dinboxvpn " is automatically considered a guarantee that the Subscriber confirms his own unlimited legal capacity. A message about receiving an order from a Subscriber is not a direct confirmation that his offer has been accepted. In the event that the written notification from Dinboxvpn for some reason includes written typos or errors, or the reason for the incorrect price indication is the transmission of data with an error, Dinboxvpn may challenge such notification. However, " Dinboxvpn " is obliged to present the cause and facts of the error. If the Subscriber made any payments at the same time, they will be refunded to the latter. The Company has the right to process and accept the order within 7 days from the moment of its receipt by sending the subscription selected by the Subscriber or confirming the order. If the Subscriber does not receive a confirmation email within seven days, it means that the application has been rejected. Dinboxvpn has the right to verify the Subscriber's solvency by checking the current account from which payments for services will be made. If the Subscriber owes " Dinboxvpn ", the collection process can be carried out with the help of third parties.
1.5. The Subscription Agreement necessarily takes into account that the services, equipment or content provided by Dinboxvpn can only be used for private purposes. The subscriber cannot give to third parties. In case of violation of these rules, the Subscriber must understand that he violates the rights not only of Dinboxvpn, but also of third parties. This may lead to the fact that both third parties and Dinboxvpn may file a corresponding lawsuit. If the Subscriber of " Dinboxvpn " uses the software offer, violating the terms of the contract, then our company has every right to recover the penalty through the court. " Dinboxvpn " reserves the right to request damages, which may exceed the penalty. Also, " Dinboxvpn " can carry out actions that will be aimed at initiating both civil and criminal cases. This clause does not apply to persons who have concluded a subscription agreement with Dinboxvpn to provide services for commercial purposes (use in public places).
1.6. The use of the services offered by Dinboxvpn is carried out exclusively within the framework established by law. The procedure for using the services and complying with all the rules is provided for by the relevant code.
§ 2. Amendments to the Contract
2.1. " Dinboxvpn " has the right to make changes to the services provided, as well as to supplement them, which is carried out in order to maximize the improvement of the services, when this may probably coincide with the direct interests of both the Subscriber and the company providing the services. There may be temporary restrictions or discontinuations of consumed services, since at the moment the company is developing and technical optimization is underway. We guarantee within one calendar year the provision of services in the amount of at least ninety-seven percent. In the remaining three percent of cases, there may be restrictions or termination of the supply of services related to the reasons described above. The subscriber should take into account that the probable restrictions cannot be appealed, nor are they a reason for unilateral termination of the contract. " Dinboxvpn " is not responsible in cases of minor downtime according to the term of the contract.
2.2. " Dinboxvpn " has the right to adjust the software packages of services at its discretion, without making a prior notification to the Subscriber. Also, the reasons for making changes to packages are not described.
2.3. " Dinboxvpn " has the right to make changes regarding the cost of services in any order. This applies to both goods and season tickets. At the same time, the Subscriber receives a corresponding notification via e-mail, which was specified during the conclusion of the contract. The Company is not responsible if the Subscriber does not receive a corresponding letter regarding changes in the cost, if the Subscriber previously indicated someone else's or incorrect e-mail. If the price change does not suit the Subscriber, he has the right to terminate the contract with " Dinboxvpn ", at the end of the old rates. Acceptance of the new prices automatically occurs if, within thirty days after receiving the relevant notification, the Subscriber has not refused the services of " Dinboxvpn " by sending a reply letter. The decisive moment regarding the termination of the contract is the date of receipt of the notification of the termination of the contract, directly in " Dinboxvpn ". By accepting the price change, the Subscriber automatically agrees that the current contract is valid with the new prices.
2.4. " Dinboxvpn " may change the cost of services in cases where this is due to a change in prices with an increase in the cost of duties /taxes / fees. The changes take effect from the beginning of the calendar month, which comes after the month in which the Subscriber received the corresponding notification.
§ 3. Tariffs and payment regulations
3.1. In case of payment delay by the Subscriber, a reminder letter will be sent to the email address specified in the contract. Nevertheless, " Dinboxvpn " reserves the right to block access to the Subscriber until the debt is fully repaid. The Subscriber may be charged for expenses including bank fees or processing fees. At the first reminder of the debt, the Subscriber receives a letter in which additional fees will be indicated. If, upon receipt of the second letter, the Subscriber does not take action to repay the debt, then Dinboxvpn reserves the right to transfer the debt collection procedure to a third party, that is, to the agency that is engaged in debt collection. The procedure for repayment of debts is not a releasing factor from fulfilling the obligations that were specified in the contract.
3.2. Payment can be made in several ways, including a convenient payment service https://paymentcloudinc.com /, with optimal conditions for the Subscriber. If necessary, the Subscriber can pay for the services provided by Dinboxvpn using Visa, Mastercard plastic cards.
3.3. Dinboxvpn reserves the right to check the credit card, as well as the bank that issued it, to verify its validity, even before making a payment for services provided by Dinboxvpn. Also, " Dinboxvpn " reserves the right to check the status of the card at various intervals when the Subscriber has already made a payment through the card. If the Subscriber indicates incorrect card data or there is an amount on his balance that is not sufficient to pay for services, Dinboxvpn blocks the Subscriber, and also charges costs related to litigation, accounting expenses or penalties for returning funds to the Subscriber's account.
3.5. In case of receiving a complaint within a specific framework, Dinboxvpn may reimburse the Subscriber's expenses. The relevance of the complaint is determined solely by the company " Dinboxvpn ", after conducting objective research and at its own discretion. A complaint is filed in the name of " Dinboxvpn ", strictly in writing or using e-mail.
3.6. Services can be resumed only after full payment of all debts, with reimbursement of possible additional costs associated with the blocking procedure. Dinboxvpn has the right to resolve debt collection issues using the current legislation. The Subscriber undertakes to reimburse all costs associated with the delay in making the payment due to the fault of the Subscriber.
3.7. The tariffs indicated on " Dinboxvpn " are considered final, that is, they include all duties and taxes. At the same time, the company has the right to make changes to the fees. " Dinboxvpn " guarantees the provision of services for ninety-seven percent of the calendar year, while it does not bear any responsibility for broadcasting problems that fall outside the area of responsibility of " Dinboxvpn ".
3.8. The cost of equipment delivery is determined solely based on the Subscriber's place of residence, and is calculated individually. The delivery method is also determined by each specific case.
3.9. At the conclusion of the contract, the actual prices are those indicated on the website at the time of the conclusion of the contract. If the site is updated, then the old tariffs are considered invalid, that is, the determining factor will be the valid version.
§ 4. The right to return and cancel the completed order
4.1. Subscribers have the right to withdraw orders, as well as to return equipment, but not later than within fourteen days after receipt. To make a return, you will need to make a written statement, which can be sent in a convenient way. At the same time, the Subscriber is obliged to give a reasoned explanation of the reason for the refusal. All costs associated with the return of the equipment are borne by the Subscriber, that is, the sender. Together with the product, the Subscriber attaches his application with correctly filled in data. The product is returned to the following address:
Using mail: 2055 Limestone Rd STE 200-C, Wilmington, DE, New Castle, US, 19808
Email address: [email protected]
4.2. Applications for refusal to purchase a monthly subscription are submitted no later than within three days (seventy-two hours) from the start of activation. At the same time, the Subscriber should take into account that he has only fourteen calendar days to refuse, from the moment when he was given the data to gain access. The terms of refusals are considered only from the moment of granting access to the Subscriber. Applications for refusal are sent to the following contacts:
4.3. All parties undertake to refund the services and return the received goods in case of cancellation of the order. Other benefits that were obtained during the use of services or equipment are also disclosed.
§ 5. Conditions for the delivery of equipment
5.1. The goods are sent from the company's warehouse to the address specified by the Subscriber at the conclusion of the contract.
5.2. The time of dispatch is determined exclusively by the logistics company, depending on the subscriber's place of residence. " Dinboxvpn " is not responsible to the Subscriber for the delivery time of the equipment.
5.3. The Subscriber who has chosen an advance payment receives a reserve for his equipment during the acceptance of the contract, but the equipment itself can be sent only after the Subscriber completes the payment, which will be confirmed by crediting funds to the Dinboxvpn account. When making an order, we strongly recommend taking this point into account.
5.4. A subscriber who has chosen an advance payment, but has not paid for the goods within fourteen calendar days, may lose the contract by unilaterally breaking it by Dinboxvpn.
§ 6. Order cancellation procedure
6.1. All parties undertake to refund the services and return the received goods in case of cancellation of the order. Other benefits that were obtained during the use of services or equipment are also disclosed.
6.2. The Subscriber using the right to refund or cancel the order must take into account that Dinboxvpn reserves the right to charge the cost of the order until the Subscriber provides the fact of sending the equipment.
6.3. The Subscriber who is unable to return the goods in the condition in which he received them is responsible for the damage caused, in the form of compensation, the Subscriber must return the goods without obvious traces of using the goods, preferably in the original delivery package. This will avoid possible problems associated with delivery, as the original packaging best protects the equipment from possible damage. In case of a delay in the return (the goods were not shipped within ten days after the due date for the return), Dinboxvpn reserves the right not to accept the equipment. If the prefix is accepted by " Dinboxvpn ", then the company may demand compensation of thirty percent of the cost of the equipment, as compensation for losses. Claims may be made regarding equipment damage, in the form of compensation. Compensation is calculated based on the purchase price of the prefix. The subscriber who does not agree with the established amount of loss may dispute the amount of payment, proving that the losses are not so significant. " Dinboxvpn " refuses to cancel if the set-top box has been subjected to actions that the Subscriber should not carry out. This includes possible damage to seals or serial numbers.
6.4. All costs associated with the return shipment of equipment are borne by the Subscriber.
§ 7. Credit check
7.1. " Dinboxvpn " has the right to verify the creditworthiness of the Subscriber within the framework of the legislation, taking into account the protection of the client's interests. The order of verification depends on the bank that issued the card to the Subscriber, as well as on the system itself to which the payment or credit card is linked.
§ 8. Damage during delivery
Upon receipt of the order, the Subscriber is obliged to inspect the goods in the presence of the courier who delivered the parcel. If any defects caused during delivery are found, the Subscriber is obliged to make a complaint to the logistics company with the courier. In parallel, the Subscriber contacts " Dinboxvpn " via e-mail [email protected] This will allow the logistics company to make objective claims regarding the quality of their work, which led to damage to the goods. If the Subscriber does not make a complaint or does not send a corresponding email, Dinboxvpn refuses to guarantee the goods that have been damaged.
§ 9. Terms of validity and termination of the contract
9.1. The company " Dinboxvpn " concludes the minimum term of the annual contract, for a period of twelve calendar months. If the contract ends, it will be automatically extended for the same period, that is, twelve months. If the Subscriber wishes to apply for the end of the subscription, he is obliged to send an application to Dinboxvpn one month before the end of the contract. The application is submitted only in writing in the following ways:
Using mail: 2055 Limestone Rd STE 200-C, Wilmington, DE, New Castle, US, 19808
Email address: [email protected]
If the Subscriber refuses to accept services or goods, this cannot be considered a reason for termination of the contract.
9.2. During the minimum term of the concluded agreement (twelve months), Dinboxvpn reserves the right to cancel the agreement at any time without specifying the terms, but only with a valid reason. Such reasons for " Dinboxvpn " will be:
1) The Subscriber uses the services or goods provided by Dinboxvpn for illegal actions, which is a violation of both civil and criminal laws. By doing this, he may violate public order, or if his actions may arouse suspicion regarding this point;
2) The subscriber is preparing documents for entry into bankruptcy proceedings or he is already bankrupt;
3) Other valid reasons.
9.4. The rights to terminate the contract ahead of time cannot be changed.
§ 10. Device use, care, damage and access
10.1. Upon conclusion of the contract, the Subscriber automatically assumes obligations for careful use of the set-top box, without the use of brute force. If the device was damaged during improper handling, from an attempt to open the device or by breaking seals, as well as other illegal actions, all responsibility rests on the Subscriber, even if he transferred the equipment to third parties who did not have the right to perform any actions.
§ 11. The Subscriber and his responsibility
11.1. The Subscriber is liable if he does not fulfill his obligations under the agreement, abuses the services, violates the general terms of trade transactions.
11.2. The Subscriber cannot make demands to " Dinboxvpn " if they are put forward by third parties, which is due to the fact that the Subscriber has debts to these third parties. Only the Subscriber is charged with all expenses related to legal protection. At the conclusion of the contract, the Subscriber automatically confirms that he provides the company " Dinboxvpn " with protection from third-party encroachments at his own expense.
§ 12. The company " Dinboxvpn " and its responsibility
12.1. " Dinboxvpn " and all official representatives of the company, including the performers, are obliged to bear full and unlimited liability if there is an intentional or grossly negligent violation of the contractual terms. In other cases where slight negligence is allowed in the course of fulfilling the main points of the contract, Dinboxvpn must bear typical limited risk liability, according to the contract.
12.2. As an exception, cases may be considered when the Subscriber demands compensation for damage caused to his health or life, as well as in cases related to a key violation of obligations under the contract. This includes claims that relate to losses caused to property.
§ 13. Data protection process
13.1. Any data processing can be carried out only in accordance with the current legislation.
13.2. " Dinboxvpn " guarantees that the customer's data (inventory and updated) will not be sent to third parties for the purpose of renting, selling, as a gift or loan. An exception can only be the case when the Subscriber personally gives his consent to perform such actions.
The following points should be considered as exceptions:
Transfer of any accounting or payment data to the service provider in the amount necessary for accounting, with mandatory consideration of the deadline for the report;:
The transfer can be carried out to the investigative authorities in the event that public interest prevails in clarifying or prosecuting a probable crime. Possible disappearance or serious disturbance of the order is also taken into account;:
The transfer of updated or inventory data can be carried out to other third parties when their copyrights, legal norms that regulate legal relations, which are related to the use of art objects and other things, are violated.:
Other conditions may be regulated both by the Subscriber's country of residence and by the current legislation of that country. If the law provides for the notification of the Subscriber, then this procedure will be carried out in the shortest possible time.
13.3. Dinboxvpn strictly complies with the data protection law. Any data collected by Dinboxvpn during the registration process is stored and used only for the execution of the contract and settlements. Exceptions may be those cases when the Subscriber independently gives permission to use the data beyond the limits of the established restrictions.
13.4. The content of such a data protection statement is available on the Internet. If the Subscriber wants to refuse to use his data agreed in the contract, he has the right to do so at any time. To do this, you need to send a corresponding written application to " Dinboxvpn ".
§ 14. Reservation about the preservation of the actions of the contract
In cases where the commercial conditions are not fully or partially relevant, cannot be fulfilled or incomplete, this indicates that this is not the reason for the cancellation of all other conditions. The subscriber and Dinboxvpn must change those conditions that are considered invalid, unenforceable, incomplete or canceled to those that can optimally replace unsuitable conditions. The same rule applies to all cases that, for whatever reason, were not specified in this commercial condition.